Returns Policy & Guarantee

We guarantee your satisfaction. All of our products come with a no-fuss guarantee.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 14 days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 14 days of receiving your parcel. For fitted parts and perishable products which includes all amplifier parts, we do not accept returns or offer stock for trial use. Valves/Tubes have a 90-day warranty if fitted and used under normal operating conditions. Other products have a 12 Month warranty for parts and labor unless stated otherwise. Orders of £150.00 and over receive free UK mainland delivery. If the product (s) is returned and the value refunded becomes lower than the free delivery price, the carriage will be chargeable to the customer. This will be subtracted from the total to be refunded. Unwanted returnable items should be returned at the buyer's cost in like new condition to qualify for a refund. If an order is canceled or ordered in error, a re-stocking fee may apply.

PLEASE NOTE:

Amplifier parts that are perishable like Valves, Speakers and Components are non-returnable. For the performance of the Item and health and safety purposes, this type of Item cannot be resold. We do not sell Amplifier Parts for trial and error unless stated otherwise

Return Address
Hot Rox UK
Unit 6
Millview Court
Nottingham
NG2 4PS

Before returning a product, please email or call us so we can issue a returns number (01159873163)

All returns without exception must be accompanied by a covering letter detailing the reason for return and all customer details. Failure to meet these requirements will result in a delay with this process being actioned.

If your item is found to be faulty in the first 7 days, we will arrange for the return and replace your Item free of charge. After this period, the guarantee covers repair or replacement excluding any postal charge.

On receipt of your item, please inspect for any damage. We can only replace damaged goods if this is reported within 24hrs