Terms & Conditions
PaymentWe accept Credit Card, Debit Card payments via Paypal
Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron and Amex).
The goods will not be delivered until the customer's funds that have been paid to Hot Rox UK have cleared in full.
Please note that all transactions will be carried out in Pounds Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Hot Rox UK monitor prices on a daily basis.
We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Hot Rox UK reserves the right to decline orders for bulk or high value purchases.
We offer optional delivery services for UK Mainland - On checkout you can choose your delivery option depending on your urgency to receive. For guaranteed next day deliveries, It is advised that you place your order by 2.00pm although, orders received after this time will still be processed and there is a possibility that we can still deliver. For urgent valve orders, please try to order early to receive next day. Once your order is placed, you can track the process through our website, just login with your email and password.
1) Standard Delivery Service - Shipped 1st Class Royal Mail. If the Item is heavey or large in size, this may go by courier.
2) Guaranteed Next Day Service - Shipped 'guaranteed next working day' (Monday to Friday) although if ordered on a Friday, sometimes will arrive on a Saturday, but this is not guaranteed. Orders for this service should be made by 3.00pm to meet our courier collection deadline or your order may be carried onto the following days collection.
3) Saturday Guaranteed Delivery. If this is required, please call and we will be happy to quote for this service (Tel: 0115 9873163)
Advertised 'Free Delivery' is for orders delivered to the 'UK Mainland' Only unless specified otherwise.
If the order is large in size or extra heavy in weight, the shipping price shown on checkout may be different to the actual postal charge will be. If this is the case, we will notify you by email or telephone to advise of the extra charge. If this Is not acceptable, we will refund you in full.
You can check the delivery charge when you arrive at checkout (please remember to select your country code on the drop-down menu). We do not request payment untill you see all charges on checkout. If you agree with the charges, you can then proceed to the secure payment gateway.
Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no fuss guarantee.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 14 days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 14 days of receiving your parcel. For fitted parts and perishable products which includes all amplifier parts, we do not accept returns or offer stock for trial use. Valves/Tubes have a 90 day warranty if fitted and used under normal operating conditions. Other products have a 12 Month warranty for parts and labour unless stated otherwise. Orders of £150.00 and over receive free UK mainland delivery. If the product (s) are returned and the value refunded becomes lower than the free delivery price, the carriage will be chargeable to the customer. This will be subtracted from the total to be refunded. Unwanted returnable items should be returned at the buyers cost in as new condion to qualify for a refund. If an order is cancelled or ordered in error, a re-stocking fee may apply.
All returns without exception, must be accompanied by a covering letter detailing the reason for return and all customer details. Failure to meet with these requirments, will result in a delay with this process being actioned.
If your Item is found to be faulty in the first 7 days, we will arrange for the return and replace your Item free of charge. After this period, the guarantee covers repair or replacement excluding any postal charge.
Please contact us at the details below:
Hot Rox UK
Phone: 0115 987 3163
Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Hot Rox UK or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. Hot Rox UK owns the copyright in all materials on this site.
All contents and information on this site including without limitation text, graphic and images, is the property of Hot Rox UK or the property of their respective owners and is protected by United Kingdom copyright laws.
All trademarks that appear on this site are the property of their respective owners.
We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.
Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.
What we collect
We may collect the following information
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Hot Rox UK,
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.